Outsourcing Your I.T.
Does the prospect of finding someone to manage your I.T. services internally cause concern as your business grows? Who will cover your systems if that person is on leave? Take the cost effective approach and use Toftech as your I.T. service provider at less cost than employing additional staff.
What is Outsourced I.T.?
Outsourcing your I.T. requirements means partnering with a trusted provider who will provide all the services in house technical staff could provide without the cost of employees or the worry of covering holidays and unexpected leave.
Toftech will provide all the require tools that you need to stay connected so support and assistance is always at your fingertips or a quick call or email away.
As part of your support contract you will be provided with access for all your users to a helpdesk system. This allows all users to raise support tickets for our agents to resolve. They can attach images and provide all the details for a swift resolution.
There are many choices for support for your staff such as purchasing blocks of support hours that are automatically tracked on the helpdesk, or on a monthly per user basis for unlimited support calls or tickets starting from just £20 per user a month.
We have all the tools to support you
We have a huge range of tools at our disposal that are all included in your support agreement to resolve your issues quickly and efficiently.
Users can log tickets via the helpdesk ticketing system, and our agents will be alerted straight away to assist.
We can connect to users computers and chat with them in real time to fix their issues.
Software can be monitored, managed and deployed to groups or specific users on request.
System settings can be changed and pushed on demand such as network drives or browser configuration.
Patches and Updates
Scheduled patches and windows updates can be applied out of hours to avoid user downtime.
Automatically have network drives and devices like printers setup on a per user or group basis.
Your systems will be protected from any types of virus or malware with deployed security software.
Regular system scans allow the tracking of software and ensuring its correctly licensed.
Password policies and software installation prevention help to protect your systems.
"Toftech have helped us streamline our IT systems and network, allowing us to scale without the worry of things not working as they should. Chris has consistently gone above and beyond expectations and has created solutions that work for us. He is always quick to respond to and resolve issues, and has spent time getting to know what we need."
– Owen Richards, Managing Director, Air Marketing Group Limited